Description of the problem
Some analysis reports are temporarily unavailable. The proportion is estimated between 20 and 30% of the reports.
Impact for customers
- Compilatio Studium (via online interface)
- Compilatio Magister (via online interface & via API)
- Compilatio Copyright (via online interface & via API)
Fri, March 12, 2021 2:30 PM - Data Recovery Completed & Incident Closed
Data recovery of analysis reports has been successfully completed.
All Studium, Magister (interface & API), Copyright (interface & API) user account data is accessible, with no data loss.
We thank you for your patience while this incident was being handled.
Thu. March 11, 2021 3:45 PM - data recovery in progress (continued)
Our team estimates 30% total recovery of analysis reports at this time.
We anticipate data recovery of the analysis reports still at the end of the day on March 11, 2021 or no later than March 12, 2021.
Thu. March 11, 2021 2:30 PM - data recovery in progress
Our team is currently in the process of recovering lost data from completed backups.
We anticipate restoring the data from the analysis reports by the end of the day on March 11, 2021 or by March 12, 2021 at the latest.
Wed. March 10, 2021 8:30 am - resolution investigation begins
The problem originated from a data center that was destroyed by fire. Data hosted on servers in these data centers is no longer accessible.
Our teams are mobilized to restore the lost data from backups, and restore access to the data for affected users.
We expect to have restored the data by Thursday, March 11 to Friday, March 12, 2021.
Thank you for your patience and understanding while we resolve this incident.