Description of the problem
The Compilatio interface is inaccessible.
Impact on clients
Compilatio Studium (via online interface)
Compilatio Magister (via online interface & via API)
Compilatio Copyright (via online interface & via API)
Mon. 13 September 2021 10:30 - Investigation of the incident
The technical team is currently working on the resolution of the incident.
Thu. 14 September 2021 10:30 - updates
The cause of the unavailability of the service has been identified. Our teams are actively working to resolve the incident.
We hope to restore access to most features of the service within the day.
Some features will be unavailable at first. They will be restored gradually, in particular :
- Shibboleth authentication
- Upload multiple files simultaneously
- Downloading an analysis report or an analysis certificate in PDF format
- Zip export of the content of a file
- Alignment of the corresponding similarity areas, in the "Face to Face Comparison" view
- Upload files from Google Drive
- Sorting of documents in a folder according to certain criteria
- Sending certain notifications by email
- Sending files by email
Tue 14 September 2021 15:20 - Compilatio operational
The Compilatio.net service is now available.
As previously mentioned, some features will be unavailable at first. They will be restored gradually.
Thu. 16 September 2021 15:00 - External authentication
More information about institutions using external authentication with CAS, LDAP, CAS/LDAP or Shibboleth:
As a reminder, this type of access is not yet operational.
Restoring this authentication is now the priority of the technical team.
In the meantime, users can connect to their Magister account by name from the login page of our website.
To do so, users must first go to the login page ( https://compilatio.net/identification/ ), and request their login information by clicking on the link provided: "Forgot your Compilatio password?"
Once the login information has been received by e-mail, the connection to the Magister account is made by filling in the form visible on the identification page ( https://compilatio.net/identification/ ).
CAS, LDAP, CAS/LDAP authentication
If you had specifically authorised the IP addresses of our servers in the configuration of your CAS or LDAP servers, this parameter must be updated.
The old IP addresses are :
to be replaced by the new IP addresses :
If this is not the case, please check that everything is working properly and contact support at email@example.com if this is not the case.
Mon. 20 September 2021 14:00 - Incident ended.
The technical team has just restarted the whole service including all the software functionalities as well as the different types of external authentications.