- Incident start date: Monday April 6, 2026 at 10:25 (UTC+2)
- Incident end date: Tuesday April 7, 2026 at 08:57 (UTC+2)
- End date for all pending analyses: Tuesday April 7, 2026 at 12:37 (UTC+2)
Description of incident
On Monday April 6, 2026, a heavy platform load coupled with a misconfiguration generated a data overload in memory that rendered a NoSQL database unavailable. In parallel, the platform has an automated system that blocks functionalities as soon as a component essential to proper operation is unavailable. The following functions were therefore blocked during the period indicated:
document analysis
user import by facility manager, via csv
loading .zip files
The technical team is currently investigating the cause of this misconfiguration to ensure that it doesn't happen again.
Impact on customers
The Magister, Magister+, Studium and Copyright analysis requests were pending for around 26 hours (from April 6, 2026 10:20 UTC+2 to April 7, 2026 12:37 UTC+2). All were completed successfully.
For users who have attempted to import multiple users via csv and/or uploaded .zip files, please repeat your action.