In order to respond as efficiently as possible to a technical support request, it is useful for you to provide us with all the information that will help us to respond quickly.
Here are lists of elements to be communicated to us according to the case, which will accompany your request.
You have a connection problem
- E-mail address attached to the Compilatio account (if this is not the e-mail address used to write to us)
- The login URL used. This can be the login page of our site (https://app.compilatio.net/v5/login) or the SSO link dedicated to your establishment.
Your request concerns a document deposited in your Compilatio account
- E-mail address attached to the Compilatio account (if this is not the e-mail address used to write to us)
- Compilatio ID of the analyzed document. You can copy this identifier by clicking on the short identifier that is displayed to the right of the document name, for example#123456.
You wish to obtain information about a source visible in an analysis report
- E-mail address attached to the Compilatio account (if this is not the e-mail address used to write to us)
- Compilatio ID of the analyzed document. You can copy this identifier by clicking on the short identifier that is displayed to the right of the document name, for example#123456.
- Identifier of the source for which you wish to obtain information.
You are experiencing problems using the Compilatio plugin for Moodle
- Moodle version (__your_moodle__/admin/environment.php)
- Version of the plugin (__your_moodle__/admin/plugins.php)
- Screenshot of the API configuration of the plugin (__your_moodle__/plagiarism/compilatio/settings.php)
- Screenshot of the plugin autodiagnosis page (__your_moodle__/plagiarism/compilatio/autodiagnosis.php)